Public utilities such as gas and electricity for our homes are critical for safety and comfort. There are many layers of state and federal regulations that are in place to ensure their availability and to guarantee affordability and access to residents. The Attorney General's Office offers a variety of resources to help you understand your rights to critical services and to know what programs are available to you and your family.
Having the right information can help you save money and more importantly, avoid being misled by promises of savings that some suppliers make that actually harm customers financially.
If you are considering switching your electricity supplier, visit the Illinois Commerce Commission’s website for more information at www.pluginillinois.org. The Attorney General’s Office developed the brochure Alternative Energy Suppliers: Higher Prices with Questionable Benefits (also below) as another resource to learn about your rights before and after signing contracts for energy.
The following are resources to help you better understand your rights and the specifics of various public utilities programs:
Gas and Electric
- Alternative Energy Suppliers: Higher Prices with Questionable Benefits - English
- Alternative Energy Suppliers: Higher Prices with Questionable Benefits - Spanish
- Get Smart About Smart Meters
- Home Heating Gas and Electric Brochure - English
- Home Heating Gas and Electric Brochure - Spanish
- LIHEAP/PIPP Alert - English
- LIHEAP/PIPP Alert - Spanish
Solar and Renewable Energy
- Learn More About Solar Energy in Illinois
- Tips for Purchasing Renewable Energy
- Saving Through Net Metering
For more information or to submit a complaint, contact Attorney General Kwame Raoul’s Consumer Fraud Bureau. You can also submit an online Consumer Complaint Submission Form here.
Spanish Language Toll-Free Hotline: 1-866-310-8398
Individuals with hearing or speech disabilities can reach us by using the 7-1-1 relay service.