Student Lending

The Attorney General's Office filed a lawsuit against Navient, the country’s largest student loan servicer and its predecessor, Sallie Mae, for mistreating student loan borrowers from start to finish – from originating student loans, to servicing those loans, to collecting on defaulted student loans.

The Attorney General's Office is seeking relief for students who may have been impacted by the companies’ misconduct. More details on the lawsuit can be found in the Attorney General’s press release and in the complaint.

Students who have questions or are looking for restitution for their student loans can call the Attorney General's Student Loan Helpline and speak to someone directly about receiving help: 1 (800) 455-2456.

Former Corinthian Colleges Students Eligible for Streamlined Loan Discharge
The Attorney General's Office, as part of an investigation into Corinthian Colleges, is reaching out to students who attended Corinthian programs that the U.S. Department of Education found were affected by fraud. Corinthian operated primarily as Everest in Illinois. Students who received outreach from the Attorney General's Office can find information on how to apply by calling the Attorney General’s Student Loan Helpline (1-800-455-2456; TTY: 1-800-964-3013) or by visiting the U.S. Department of Education’s website.

Avoid scams – it is free to apply. If you are asked to pay then it’s likely a scam.

Students who have already applied and have questions about responses from their student loan servicer or the U.S. Department of Education are encouraged to contact our Student Loan Helpline (1-800-455-2456; TTY: 1-800-964-3013) or to file a complaint with our office.

The Attorney General's Office is a national leader in investigating and enforcing consumer protection violations in the higher education field, becoming the first state Attorney General's Office to file lawsuits against emerging student loan debt scams, leading the investigation into Sallie Mae (now Navient), and pursuing litigation against national for-profit colleges for fraudulent marketing practices.

The Attorney General's Office also created the Student Loan Helpline (1-800-455-2456; TTY: 1-800-964-3013) to provide struggling student borrowers with free resources about repayment options and information on avoiding default. Borrowers can also call to file consumer complaints regarding issues with the billing and servicing of their loans.

Student Loan Assistance: Helping Student Borrowers Manage Debt
Find out how to determine your loan status and contact your loan servicers to review repayment options.

Student Loan Debt Relief: Do Your Homework (En Español)
Get step-by-step instructions on dealing with student loan debt.

College Prep: How to Make the Right Choice for Your Future
Remember to consider these important factors when choosing a college or university.

File a Consumer Complaint

Student Loan Helpline: 1-800-455-2456; TTY: 1-800-964-3013

Return to Protecting Consumers Main Page

Home • Privacy Policy • Contact Us