Office Automation Coordinator - Information Technology - Chicago
OFFICE OF ATTORNEY GENERAL
POSITION CLASSIFICATION: Office Automation Coordinator
PERMANENT ASSIGNMENT: Deputy Chief of Staff, Administration
BUREAU SERVED: Information Technology
SALARY: $44,040 - $54,660 annually
SUMMARY OF DUTIES AND RESPONSIBILITIES:
Provides support and training by providing technical support in the form of formal classroom training and problem resolution to users of application software and automated equipment. Manages a user support unit for a major agency-wide database application. Creates and maintains instructional and informational documents to help in the problem solving and education of users. Formulates a teaching outline and determines instructional methods such as individual/group instruction, demonstrations, and laboratory exercises. Selects or develops teaching aids such as training manuals, computer tutorials, and reference works. Resolves problems by responding to client inquiries concerning operating system operation. Diagnoses software, and operator problems. Performs minor remedial action to correct problems. Provides technical advice to clients for special projects. Answers inquiries in person and via telephone concerning software operation. Accomplishes organization objective by performing other related duties as required or assigned that are reasonably within the scope of duties described herein. Conducts training sessions covering specified areas such as new employee orientation, on-the-job training, use of computers and software, and refresher training. Contributes to the team effort by conferring with management to gain knowledge of work situation requiring training for employees to better understand changes in technology. Assists with the installation, relocation, or modification of hardware and peripheral components such as monitors, keyboards, and printers. Refers hardware problems to PC technician for resolution.
1. Requires knowledge, skill, and mental development equivalent to an Associate’s Degree in Computer Science or related fields and one (1) year of experience in office automation systems or an equivalent combination of training and experience.
HOURS OF WORK: 9:00 a.m. – 5:00 p.m. (Monday - Friday)
Application Procedure: Send resume with cover letter to:
Office of the Illinois Attorney General
An Equal Opportunity Employer
The Illinois Attorney General's Office is an equal opportunity employer. The Office considers applicants without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.