ATTORNEY GENERAL MADIGAN, 49 OTHER STATES AND THE DISTRICT OF COLUMBIA ANNOUNCE $13 MILLION SETTLEMENT WITH DIRECTV
DIRECTV Must Change its Marketing Practices and Refund Eligible Consumers Impacted by These Practices
Chicago — Attorney General Lisa Madigan today joined state attorneys general across the country to announce a $13.25 million settlement with DIRECTV over the way its offers are marketed to consumers. Madigan said the satellite TV provider must change its marketing practices to more accurately describe promotional offers and must make refunds to eligible consumers affected by these practices in the past four years.
Madigan and the other attorneys general launched their investigation into DIRECTV after receiving numerous complaints from consumers about billing problems, programming problems and DIRECTV’s practice of charging early termination fees after consumers cancelled their service. This settlement requires DIRECTV to clearly explain its offers and provide fine print details to consumers before they contract for the service.
“Consumers need to know the exact details of their contract before they sign up. This settlement requires that DIRECTV provide that information to consumers,” said Attorney General Madigan. “Consumers who think DIRECTV unfairly charged them for canceling the service should file a complaint with my office to see if they are eligible for a refund.”
Madigan and the other attorneys general received consumer complaints alleging that DIRECTV:
Under the settlement, DIRECTV must:
Consumers with unresolved complaints already on file with DIRECTV or Madigan’s office alleging that they experienced any of these unfair practices after Jan. 1, 2007 may be eligible for a refund.
Consumers can also file a complaint with DIRECTV or Madigan’s office to be considered for a refund if the problem with DIRECTV occurred after Jan. 1, 2007.
Assistant Attorney General Jeffrey Feltman handled this matter for Madigan’s Consumer Protection Bureau.